Frequently Asked Questions

Below are answers to some of the frequently asked questions we receive about how to use the ThirdEd virtual platform.

What are the system requirements?

The ThirdEd™ platform is owned and operated by TGX Development (TGX). TGX courses can be accessed from several different devices and platforms, including a desktop, laptop, and mobile devices.

Browser Support:
Google Chrome: v30 or higher
Mozilla Firefox: v27 or higher
Apple Safari: v7 or higher
Microsoft Edge
Microsoft Internet Explorer: v7 or higher

Note: If you have an older browser version, we strongly recommend that you upgrade it.

Mobile Device Operating System:
Android: v4.1 or higher
iOS: v5.1 or higher

How do I change my username?

After logging into the system, use the main dropdown menu to access “My info.” The “My Info” tab will appear for all roles, including Administrator, Instructor, and Learner. Under the “Info” tab, simply type your new username and click the Update user button at the bottom of the page to save your changes.

What if I can’t remember my password?

Log into the system. Click the “Forgot your password?” link. Enter your username or email address and we'll email you instructions on how to reset your password.

How do I create a strong password?

The ThirdEd system requires passwords at least eight (8) characters in length with one (1) uppercase letter, one (1) lowercase letter, and one number.

If the system is idle for a long period of time, will I be logged out automatically?

Yes. You will be logged out after 15 minutes of inactivity.